AI Support Triage Bot

GPT-powered first line of customer support.

MakeGmailIntercomHelp ScoutSlackOpenAI

A 3-scenario system: (1) ingests tickets from Gmail/Intercom/Help Scout, (2) GPT classifies intent and urgency, (3) auto-replies tier-1 issues with approved templates, (4) escalates tier-2+ to the right human via Slack with full context. Average deflection: 40-60% of routine tickets.

What's inside the download

3 Make scenarios (.json)
GPT classification prompt pack
Response template library
Setup guide + 30-min video walkthrough

Typical use cases

SaaS support deflection
E-commerce order-status triage
Agency client-request intake

Technical requirements

Compatible with Make.com (Free for single-scenario; Pro recommended for multi-scenario packs).
n8n and Zapier templates coming soon.
No coding required for setup.